FTTH Engineer - Homepass Specialist

Join Duta Generasi Mandiri as an FTTH Engineer - Homepass Specialist and play a pivotal role in expanding high-speed fiber-optic internet infrastructure across Jakarta Raya. This position focuses on Homepass Management, ensuring seamless connectivity and optimal performance for our subscribers. As part of our team, you will be responsible for installing, maintaining, and troubleshooting Homepass devices, as well as providing exceptional customer service.

At Duta Generasi Mandiri, we are committed to delivering reliable and high-speed internet solutions to our customers. Our mission is to bridge the digital divide and empower communities through innovative technology. With a growing customer base and a strong focus on customer satisfaction, we offer a dynamic and rewarding work environment. Join us and be part of our journey to create a connected future.

In this role, you will work closely with our technical and customer service teams to ensure that our Homepass devices are properly installed and functioning optimally. You will also be responsible for conducting regular maintenance checks, performing troubleshooting, and providing technical support to our customers. With your expertise in FTTH technology and Homepass devices, you will play a crucial role in maintaining the quality and reliability of our network.

📋 Tanggung Jawab Pekerjaan

• Install, maintain, and troubleshoot Homepass devices to ensure optimal performance and connectivity.
• Conduct regular maintenance checks on Homepass devices to identify and resolve any issues.
• Provide technical support and assistance to customers regarding Homepass devices.
• Collaborate with the technical and customer service teams to ensure seamless connectivity and customer satisfaction.
• Perform network monitoring and analysis to identify and resolve any network issues.
• Stay updated with the latest advancements in FTTH technology and Homepass devices.
• Ensure compliance with industry standards and regulations related to FTTH technology.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Telecommunications, Electrical Engineering, or a related field.
• Minimum of 3 years of experience in FTTH technology and Homepass devices.
• Proven experience in installing, maintaining, and troubleshooting Homepass devices.
• Strong knowledge of fiber-optic technology and network infrastructure.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service and communication skills.
• Familiarity with relevant industry certifications, such as Certified Fiber Optic Technician (CFOT) or similar.

🛠️ Keahlian

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